Buckets of Beads will accept all returns within the first 30 days. Either a full refund will be issued or a replacement will be sent out. If you are returning your item there will be a 20 percent restocking fee unless the item is defective. If the item is defective a full refund will be issued no questions asked. Each item that is returned is checked to make sure the item is still in working condition. If you have any other additional questions in reference to our return policy please email us directly at Sales@Bucketsofbeads.com. Thank you.